Accessibility Statement
We want to give everyone easy access to different assistive technologies for testing, including users with disabilities. This page is intended to help outline Assistiv Labs’s commitment to accessibility and provide a channel for feedback on how we’re doing.
Our commitment
Assistiv Labs is designed and engineered from the ground up to be inclusive. We strive to exceed the guidelines set by WCAG 2.2 AA.
Limitations
In some cases, our ability to achieve our goals can be limited by technologies outside of our control. We certainly wish that wasn’t the case and are always looking at ways to circumvent them, but we hope that the value our service provides outweighs some of the limitations.
Keyboard shortcuts
Nearly every keyboard shortcut you might need is possible. If not directly, then via key remapping (details available on your Dashboard). However there are a few exceptions.
For example, say you’ve used your web browser to join an Assistiv Labs testing session for NVDA + Firefox running on Windows 10. If you press ctrl+tab intending to switch to the next browser tab, it will end up switching browser tabs on your local computer’s browser, not the remote’s. This is because your web browser has prevented that keyboard shortcut from being sent to the Assistiv Labs web app (which is probably a good thing, you likely wouldn’t want a website to take control from you like that). As a workaround, you can use ctrl+l to move focus to the remote browser's address bar, then shift+tab to focus the new tab control.
We are actively looking at alternative methods for these cases. If you have ideas, please share them!
Screen reader captions
In another example, we try to pre-configure screen readers to show their speech output as captions by default, so anyone who might need or prefer to read the output can. However, the JAWS screen reader does not provide a great way to view its speech output. While we’d love Assistiv Labs technology to help fix that, it does not currently.
In the meantime, Chrome Live Caption offers auto-generated captions and may be worth trying.
External devices
Lastly, if you use assistive hardware to operate your computer that connects via USB or Bluetooth, Assistiv Labs doesn’t currently forward those device connections to the remote computer. This feature is in our roadmap.
Feedback
We’re the first to admit this is a work in progress, but we always want to be better! Your feedback is extremely important to us. To contact the team with your accessibility feedback or challenges, please email contact@assistivlabs.com.